Why make payment before uploading files?
Can I get a proof before printing?
Can I make changes to my order after it is placed?
Can I get samples of items that you have printed?
Are the colors going to match?
What barcode type do I require?
Should I have borders in my design?
Why make payment before uploading files?
We do this for your online security purposes only. We also review all orders and if there are ever an issues, we will either try to fix it ourselves or let you know what needs to be done. If for any reason the issue cannot be corrected, then we can offer you design services to re-create what you need or we can offer a full refund.
What is a business day?
One business day is 24 hours: Today does not count as a business day, today to tomorrow is 1 business day. Weekends & holidays do not count as a business day.
Our daily cut off time is 11:00 am, anything past that would add 1 business day to your order.
Printing time frames are based on ready-to-print files, if we are designing for you, then the time frame starts once we have your approval to proceed with printing.
Example: If you placed an order Monday before 11:00 am and the product you are ordering takes 4-5 business days, your order would be printed and delivered by Friday or Monday by end of day.
Many of our printing products have an option to rush the order - this could be adjusted in the "Receive in" option. If you need your order quicker than that, give us a call to see if your order is eligible for quick digital printing.
Can I get a proof before printing?
If we are designing for you, we will send an email asking you to login to approve proof or reject it. If you do reject it please add notes of what needs to be done then click "save." This is not for exact color matching rather for you to proof-read the text and layout. If you are submitting your own ready-to-print files we do not send proofs. The reason we no longer send proofs is that it is an antiquated process that never matched the final product. It also adds cost and delays which do not correspond with the majority of customers needs in today's busy & competitive market.
*** All files received do go through our pre-press process to make sure that our basic specifications like safe zones, bleeds & minimum resolutions are met.***
Can I make changes to my order after it is placed?
Orders go into imposition very quickly, usually within an hour or two. If you do need to make a change please call us A.S.A.P. at 514-457-7411
What if I need to make a critical change to files that are already printing?
If it is too late to switch files then we can try to offer you a cut-rate on a re-print. If you need to do this please give us a call so that we can set this up for you.
Can I get samples of items that you have printed?
We can definitely send you samples, simply go to our contact us page and let us know what you would like to see and to whom and what address to send them to.
Are the colors going to match?
Our guarantee for colors is within a 5% margin from what is set in your files and not your monitor. Colors from one monitor to the next can vary, also monitors display RGB colors and our printing is C.Y.M.K. "full color process."
Please note: Matching colors prefectly in printing is possible but it requires Pantone colors but it is very expensive, about $350 per pantone color on top of regular printing costs. When people understand this they can appreciate the small varince in colors with C.M.Y.K printing
Do you do Pantone colors?
At this moment we do not offer Pantone colors, everything we do here is full color C.Y.M.K or black and white for smaller digital jobs that require it.
What barcode type do I require?
If you are not sure what type of barcode your unit uses please try scanning the codes below. It should read once scanned what is written underneath the barcode. Example: Barcode 128 once scanned would read MontrealPrinting.com 128. You may see that your unit is capable of reading different formats, the idea here is just to pick one that does scan properly.
Barcode 128
Barcode 39
Barcode EAN8
Barcode EAN13
How do the time frames work?
Please note that the posted time frames are very accurate but are not guaranteed unless rush services are selected. If a rush services is selected and by the odd chance it gets delayed, we would issue a full refund if the product can no longer be used. We may require to have the complete order returned to us for recycling.
Please note: rush time frames are business days and do not include any national holiday.
A clear description of business days and cut off times can be found here
What can cause delays on our regular time frames
-Power failures, equipment failures, weather conditions, nation wide holidays not just provincial.
-If files are not properly set up it will more than likely cause a delay.
-If you require graphic design services, this will definitely add to the time frame. The amount of time is all dependent on the complexity of the project, how the approval process goes and the workload that we have at the time.
*If time frames are critical to you, please select a quicker time frame than your absolute deadline. So if an issue does arise we have enough time to correct it.
Should I have borders in my design?
It is not recommended to use any borders in any of your designs, as it is more than likely to not exactly be the same size on all edges. This is an industry issue that happens because of the movement of the cutting blade up to 1/8”. This is why bleeds and safe zones are required on all files which masks these slight imperfections. Adding borders actually emphasizes the issue.
We have received the frame. Great job!
Thanks very much,
Thank you for printing and delivering our order so quickly. We received the finished product at our office this afternoon and are very pleased with the results!
Thank you so much for printing our program last week. It looked really fabulous!
The cards look great. :-)
Banner looks great!
Thanks for this. We'll be ordering again in the future.
We thank you for the great customer care.
Picked up the banner and it looks great! I really appreciate the good communication. Thank you, we will do business again in the future. :)
Wow! I just got my business cards. Talk about great service!
I received the cards yesterday and they are great! Happy with the printing and the weight of the paper.
Just got my cards.
I like the print quality and paper. Very fine print.
Not like at S******! That was nightmare.
Thanks a lot!
Received my prints! Very happy with them. Thanks again!
I am so impressed with your company and how you manage my printing orders. The cards look great and they are here well before the expected due date. It is a pleasure doing business with you.
I just wanted to thank you for the exceptional service you have provided in the last week.
My orders came out looking great and the delivery time was beautiful!
I appreciate you guys very much, thank you!
Just received our pop up banner stand this morning, I have to thank you both for not only the quick turn around (4 days early!!) but also what a great job you did on the stand. I was really impressed.
I've just received my order of business cards.
I just want to say that I'm very happy with them as well as with your service and quality. I will definitely be recommending you!
Dear Montreal printing,
We’ve received the products today. The printing quality is very good.
We’re very happy with your service! Thank you very much!
Just wanted to thank you for the quick shipping of the business cards. They look great and I’m very impressed with how fast you got them to me.
Montreal Printing is one of the most conscientious, pleasant companies I have ever dealt with. Your dedication to customer satisfaction makes dealing with Montreal Printing always a delightful experience.
I just received the stickers today and I wanted to let you know that we are very satisfied with the result. Thank you for your patience and great customer service.
Wow! We received our pop-up banner yesterday! It's fantastic! Thank you!
Thank you!! You guys are super!
We just got the flag and have already installed it outside. It’s great! Thank you for coming through as always!!
Hi Guys!
Just wanted to thank you for your hard work, speedy delivery and great customer support!
My last order arrived very quickly, my clients were extremely happy and will be able to set up for Canada Day!
Have a great weekend!
The cards looked great, arrived in perfect condition and on time!
Thank you very much for such a speedy service.
You saved us, we love our new cards!
Great job guys, I will be a recurring customer 100%!
Thanks so much. Love doing business with you and your team!
Again just wanted to thank you for the quick turnaround on the cards. Your team over delivered!! They arrived well ahead of time.
I recieved the business cards and loved them. Came back from work trip and my wife had the parcel in my office. It was an awesome feeling thank you!
Just wanted to thank you for the great service! Banners and flyers looked great :)
Just wanted to thank you very kindly for delivering my orders on time and in perfect quality! The online ordering app makes it easy to be a return customer.
You have no idea how satisfied we are here at studios Taino with the quality and service you have provided us with!
I wanted to thank you once more for great service.
The poster was waiting for me at the hotel when I arrived, and the work was excellent.
We received all the printing we ordered from you and we are extremely
happy! Thanks to you and the team for all your help :)
Thank you for your friendly and efficient service! I very much appreciate it.
Thank you so much for all your help
Great customer service and it is much appreciated
Looking forward to doing more business with you and will recommend to other people for sure.
Thank you for the job well done for our company event printing!
With you I found the high-end quality I look for in a printing company to go along the services I provide through my firm.
Once again, Thank you!
Thank you very much for your quick service.
Very Impressive!!
I have been placing several orders within the last 6 months and I wanted to say that working with your team has been such a great experience for me!
Wow, thank you very much for your help and your amazing service!
Thank you for your great service!
I received the posters right on time!
Thank you again!
Thank you so much for all the great work and responsiveness on this project. I really appreciate it!
Thank you, just received the plastic cards,
They look very nice!!!!
Great job
We want to take the time to thank all of you for a phenomenal dedicated service. We will surely recommend you to friends and business partners.
Hello,
Quick note of appreciation for the wonderful and accurate printing you recently did for us.
Just wanted to let you know we received our order. Thank you so much for the NCR forms. Looks great! We will definitely order from you again in the future.
We received the Christmas cards today and they are absolutely beautiful! Everybody here loves your work!
Thanks a lot!!!
Thank you very much! The flags are just so nice and fit perfectly for our event this weekend.
Great service and fantastic results –again!
Thank you Montreal Printing team!
Thank you for your services. Everything mascot, brochures, business cards, and banner got delivered on time and with great results!
I just received comments from a very happy client.
Great job and we're really impressed with your turnaround on this!
Thanks for the cards. I just received them today and they look fantastic! I am so pleased.
Once again a beautiful job by Montreal Printing.
I received the cards today to our total satisfaction.
We’ve had several comments on our business cards, people have noticed that they’re amazing!
Perfect!
I thank you for your fabulous customer service. I will certainly be recommending your services.
I wanted to thank you once more for great service.
The poster was waiting for me at the hotel when I arrived, and the work was excellent.
Have a wonderful week.
Quickly wanted to thank you and your team for amazing work. We just received the standing banner after having it ordered 24h prior.
Amazing service!
Cheers
Thank you – you truly have been fantastic and I will definitely get our company to use you again when we are next back here!
Hello there, i have received my order on Friday. Thank you for delivering it on time. The quality it just made me wow. You guys done such a great job. Once again Thank you.
I received the poster today, and it's fantastic ! Thank you very much for the quality, expertise, and speed of delivery. I will definitely use your company again and recommend you to others.
The Montreal Printing team were extremely helpful with my difficult order. The back office were fast, reliable, and treated me with amazing service! Their graphics department worked with me to ensure my order was exactly what I wanted. Amazing Work! Amazing Team! Thank you!!!
Received our order yesterday--the cards look great, the quality is fantastic and the speed at which you produced and delivered is epic. Thank you beyond words for your efficiency and quality of service!
I received the order and I love it thanks
I just wanted to say before I forget, I received my package today! Great work once again! I'm clearly and gladly satisfied guaranteed and happy with my new business cards!!! It's nice to do business with you! More business in the future for sure! Thanks again!!!
I was a little worried to order from your website.. But everything came out great - and I look like a champ!
Thanks so much!!
I would like to thank you all for the great service and quality you give to us. have a wonderful week end.
best regards
Thank you, the posters and flyers look great! And they got here fast!
Thank you for everything
Your service was impeccable :)
We would like to thank you for your quick service and amazing quality. We are very pleased and impressed.
WOW!
Thank you so much – we appreciate your amazing service!
Hey guys, just got the business cards,
Thank you very much for the fast service, amazing communication and we're
happy with the quality of the product.
Will be in touch with you for more orders next week!
Just wanted to let you know we received our order. Thank you so much for the NCRs. Looks great! We will definitely order from you again in the future.
Please thank your entire team for all the back and forth on this project and the most timely responses considering the two hour time difference.
Your team was fabulous to work with, and we will definitely use Montreal Printing again for our eastern clients and recommend your services to others!
Just wanted to thank you for the business cards.They look fantastic, great quality.
Thanks again,
We just received our standing banner after having it ordered 48 hours prior. Super service!! Thank you very much for the quick turnaround and professional service! Will order more for sure!
I just wanted to let you know that we received the business cards we just ordered today and they look great!
Thank you very much!
You have done a great job, they look fantastic!
If you are looking for outstanding professional service and quality products, then go to MontrealPrinting.com for all your business advertising needs!!
